b

On 3rd party apps

 

Hi Peter, 

I'm Leo, your Shopify Guru. I hope you're having a beautiful day! 

That's strange for sure! Can you try checking this in another browser? If it works there, then make sure the current browser you are using is up to date. Also, try clearing the cache, If you're not sure how to clear your browser's cache you can follow the steps in this guide based on your device and what browser you use.

If that doesn't help, I would definitely recommend reaching out to ____'s team directly. They'll be able to take a closer look into why this is happening. You can reach out to them through this email address.

If you need further assistance, feel free to reach out to us through [chat]( https://help.shopify.com/en/questions#/contact/chat) and [email]( https://help.shopify.com/en/questions#/contact/email). We are open 24/7.

Kind regards,

Leo

:ALT1

Google doesn't rank my site highly.

 

acknowledge the issue

 

I can understand how this is frustrating. IT's not uncommon for people to encounter this along their journey of building their online shop.

 

set up the context you're about to relay

 

Let me try to shed some light on why this is happening and share some steps towards improving your site ranking.

 

give context

 

Google has a specific way of understanding and reading the information on your website that not everyone is familiar with. The information Google uses is called ALT text. ALT text is a form of metadata (data about data - in this case, it's the link between what your customers are searching for and how Google recognizes that search information from your website). Good news, you don't need to be an expert in ALT text or metadata in order to improve how your site ranks on Google.

 

ownership to resolve

 

I see that none of your images have ALT text on them. Without this, it's understandable that Google may not be finding your site properly. I"D recommend starting by adding this on your site. Once you have it implemented, it may take a few weeks for Google to begin to crawl your site, so don't panic if you don't see immediate results. Here's the link on how to do that.

 

provide next steps

 

Ranking on Google is more than just Google finding your site, it's also about Google trying to match the best results to searches. You see this on the Google search results results page and it's called Organic Search Rankings. Once you have your ALT Text you're set to start trying to get people to come to your site. Check out this blog post and make a little checklist for yourself: https://www.shopify.ca/blog/how-to-increase-website-traffic.

 

close idea and offer encouragement

 

I know that can be a lot to take in. Your site is looking really great so far and I wish you all the best in your future site development. We're hear for you when you need us.